Last updated: October 2026
Nortex Parts (“we”, “us”) respects your privacy. This policy explains what personal information we collect through nortexparts.com, how we use it and your choices. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
– Order details: your name, billing and shipping address, email address, phone number and the products you buy.
– Account details: if you create an account, your login email, password and saved addresses.
– Payment details: card payments are processed securely by our payment provider. We do not see or store your full card number. If you choose Affirm or Afterpay, those companies process your application under their own privacy policies.
– Messages: information you send us through our contact form or by email.
– Website data: your IP address, browser type and pages visited, collected through cookies and similar tools.
How we use your information
– To process, ship and deliver your orders, and to send order and shipping updates.
– To handle returns, refunds and customer service requests.
– To prevent fraud and keep our website secure.
– To send newsletters and offers, only if you subscribe. You can unsubscribe at any time using the link in any email.
– To improve our website and products.
Who we share it with
We do not sell your personal information. We share only what is needed with service providers that help us run the store:
– Payment processors, to take payments.
– Shipping carriers and our warehouse/fulfillment provider, to deliver your orders.
– Our website hosting, email and analytics providers.
– Authorities, when required by law.
Some of these providers may store information outside Canada, for example in the United States, where it is subject to local laws.
Cookies
We use cookies to keep items in your cart, keep you signed in and understand how the site is used. You can block cookies in your browser settings, but parts of the store, such as the cart and checkout, may not work.
How long we keep it
We keep order records as long as needed for accounting, tax and legal purposes, typically 7 years. Account information is kept until you ask us to delete your account.
Your rights
You can ask to see, correct or delete the personal information we hold about you, or withdraw consent to marketing emails. Contact us using the details below and we’ll respond within 30 days.
Security
We use reasonable safeguards, including encrypted (HTTPS) connections, to protect your information. No method of transmission over the internet is completely secure.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
Nortex Parts
50 Prince Andrew Place, Unit A
North York, ON M3C 2H4
Live chat: use the chat button on any page of our website
Contact form: nortexparts.com/contact
