Last updated: October 2026
We want you to be happy with your order. If something isn’t right, you can return most items within 30 days of delivery.
Eligible returns
– Items must be unused, in the same condition you received them, and in the original packaging.
– Contact us before sending anything back so we can give you a return authorization and the return address.
– Include your order number with the return.
Items we can’t accept for return
– Paint, clear coat, primer, hardener, reducer or other liquids that have been opened, mixed or tinted.
– Aerosols, chemicals and other hazardous materials, for safety reasons.
– Used abrasives (sanding discs, sandpaper) and opened single-use items such as disposable cups, liners, gloves and masks.
– Safety footwear that has been worn outside.
Damaged, defective or wrong items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and photos. We will send a replacement or give you a full refund, including shipping, at no cost to you.
Return shipping
For returns that are not due to our error, the customer pays return shipping. Original shipping charges are not refundable. We recommend a trackable shipping service, because we can’t refund items lost in transit.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it. Orders paid with Affirm or Afterpay are refunded through those services.
Exchanges
To exchange an item for a different size or product, return the original item and place a new order.
Contact us
Nortex Parts
50 Prince Andrew Place, Unit A
North York, ON M3C 2H4
Live chat: use the chat button on any page of our website
Contact form: nortexparts.com/contact
